There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.

a person holding a dog and a cat sitting on the floor

We proudly serve the pets of Richmond, VA, and beyond

At Veterinary Referral & Critical Care, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at (804) 784-8722 for any other concerns you might have about your pet.

What type of pets do you see?

We provide services for dogs and cats.

What are your payment options?

We accept cash, personal checks, debit cards, credit cards (MasterCard, Visa, Discover, and American Express), and CareCredit. VRCC participates in CareCredit, a financing option designed to allow you to pay off your bill over time without having to worry about high interest rates. You can apply online at their website or fill out a form during your visit with us, and we will process it for you.

How can I schedule an appointment for my pet?

Click here to book an appointment, or call us at (804) 784-8722.

What services do you provide?

Click here to view all the veterinary services we provide.

What is considered an emergency?

The AVMA has a great list of the top 13 animal emergencies that should receive immediate veterinary consultation or care. However, it is always good to be wary of any behavioral changes in your pet, as it could signify an underlying health problem.


How do I prepare for my specialty appointment?

Prior to your appointment, a member of the front desk staff will call you with detailed instructions on what to bring with you (x-rays, lab work, etc.), as well as any food and water restrictions that will be necessary.

Why do I need to restrict my pet's food and/or water before their appointment?

We require you to fast your pet before the appointment because some procedures and bloodwork need to be performed on an empty stomach. For ultrasounds especially, fasting ensures that the stomach is empty, minimizing gas patterns that would otherwise decrease the quality of imaging.

Patients who will be going under general anesthesia for surgery are also required to fast, as having a full stomach may cause complications.

What should I expect during my appointment?

Whether you make an appointment to see one of our specialists or visit us due to an emergency, our staff will ensure that you and your pet are well taken care of. When you walk in the door, our receptionists will ask you to fill out a form to provide us with information pertaining to the nature of your visit as well as your contact information. One of our veterinarians will then perform a thorough physical examination on your pet and obtain a medical history.

After the veterinarian has examined your pet, they will be able to recommend various treatment and diagnostic options and will work closely with you to determine the best plan of action for your pet.